Quality of care
Keeping patients and families at the center of decisions, and making sure good intentions are backed up by good results.
AARON LANGLOIS
Leadership is about people.
Nearly three decades in healthcare have taught me that strong care depends on the people providing it and the systems supporting them.
PROFESSIONAL LIFE
Care, teams, and results.
I've spent my career in healthcare, helping organizations care for patients and families while building stronger teams and more dependable operations.
RN · BSW · MBA · CHPNNearly 30 years in healthcareHospice · Home health · Palliative & post-acute care
Stronger teams
Listening to staff, supporting their growth, and creating an environment where people can do their best work.
Accountability
Being transparent, making thoughtful decisions, and taking responsibility for the things that need to improve.
My professional experience includes executive and operational leadership, quality improvement, clinical services, and organizational change.
EXPERIENCE IN PRACTICE
Turning plans into progress.
- Led hospice and palliative care services across multiple branches and residential settings.
- Helped improve hospice quality ratings from two to four stars while supporting staff education and specialty certification.
- Built a replacement equipment program when the existing supplier gave 30 days’ notice.
- Worked with home health and hospice teams in rural Alaska to strengthen documentation, operations, and access to care.
Leadership with operational responsibility.
I’ve held executive and operational leadership roles in hospice, home health, and palliative care, with responsibility for finances, staffing, quality, and growth. My experience includes nonprofit, hospital-based, and multi-state organizations, as well as interim leadership and consulting assignments.
- Led a hospice and palliative care division with approximately $20–24 million in revenue and about 150 staff, across three branches and residential settings.
- Provided regional clinical operations leadership across 50 providers in 12 states, serving approximately 10,000 patients.
- Worked with union staff, hospital teams, physician groups, and accountable care organizations.
VNA CARE · 2019–2025
Building quality and stronger teams.
As Vice President of Hospice & Palliative Care, I held responsibility for the hospice division within an approximately $80 million nonprofit organization.
- Helped improve hospice CAHPS ratings from two to four stars.
- Achieved a Hospice Care Index score of 10 out of 10.
- Reached 95% employee satisfaction in March 2025.
- Increased clinician specialty certification from approximately 3% to 50%.
- Delivered three consecutive years of positive operating margin.
- Increased the share of census in facilities from approximately 1% to 12%.
Public references and research
BARTLETT REGIONAL HOSPITAL · INTERIM LEADERSHIP · 2026
Practical improvements in rural Alaska.
In Juneau, I stepped into interim leadership of the community’s only home health and hospice provider. The work has focused on dependable operations, timely documentation, survey readiness, and access to care in a rural setting.
- Hospice average daily census rose from 4 in March to 11 in October 2026. The October report also listed a census of 20 Home Health patients and 14 Hospice patients; the census figures are point-in-time counts, while average daily census reflects the monthly average.
- Reduced documentation editing time from 165.3 hours in January to 17 hours in May 2026.
- Reduced the average time to close visits from 53.2 days in December 2025 to one day in May 2026.
- Built a replacement durable medical equipment program after the sole supplier gave 30 days’ notice.
- Strengthened quality improvement, staff education, and preparation for Medicare and state surveys.
These results describe specific periods and assignments. They reflect the work of the teams I led and supported.
October 2026 board report
- Bartlett Home Health & Hospice received 2026 Hospice Honors recognition for positive patient experience, based on CAHPS satisfaction scores.
- The report recorded a half-point increase in Home Health Star Ratings in the latest CMS update.
- October referral data showed 15 Home Health referrals and 7 admissions (46.7% conversion), and 7 hospice referrals and 6 admissions (85.7% conversion).
- Teams continued preparing for on-site Alaska and Medicare certification surveys; service claims were nearly 100% ready for submission at month’s end.
- Community outreach included an education session with the Juneau Rotary Club, with additional presentations planned.
Q2–Q3 financial review
The October report’s interim review of Q2-to-Q3 financial statements recorded labor expenses down more than 30%, operating expenses down more than 20%, operating loss improved by 10%, and gross patient revenue 9% above budget. These period-specific results are not a forecast of future performance.
Board reports and updates
I shared Home Health & Hospice updates during the monthly Bartlett Regional Hospital Board of Directors meetings listed below. Open Bartlett’s public board archive for the meeting packets and minutes.
- April 28, 2026
- May 26, 2026
- June 30, 2026
- July 28, 2026
- August 25, 2026
- September 29, 2026
- October 27, 2026 — scheduled meeting
March 24, 2026 minutes: Home Health & Hospice update by Aaron Langlois
Public program resources
Earlier leadership and national work.
- At Affinity Hospice, increased revenue by approximately 60% and reduced annual staff turnover from approximately 200% to below 10% during my tenure from May 2008 through January 2013.
- Served as interim executive director in home health and interim chief operating officer for a hospice start-up, in addition to executive director responsibilities in hospice.
- Provided on-site hospice quality assessment and performance improvement training nationally.
- Established Langlois Healthcare Consulting LLC to support organizations through operational, clinical, and leadership challenges.
Education and professional background
Registered Nurse (RN) licenses: Massachusetts, Alaska, California, Florida, and Ohio.
Bachelor of Social Work · Master of Business Administration · Associate of Science in Nursing · Certified Hospice and Palliative Nurse.
Connect about professional opportunitiesCOLLEAGUE PERSPECTIVES
Words from people I've worked with.
Selected excerpts from recommendations shared on LinkedIn.
“Aaron is a beloved, compassionate, ethically grounded leader in hospice and palliative care.”
Suzana Makowski, MD, MMM, CPE
Founder · Palliative Care Physician
August 2025
“Aaron was my manager and mentor. I learned an immense amount from him during that period.”
Amy Daley, RN, CHPN
Clinical Services Manager · VNA Care Hospice and Palliative Care
August 2025
“He balances a robust knowledge of the regulations, with a kind heart and passion to deliver optimal clinical care.”
Ryan Simunovich
Chief Operating Officer
July 2025
“He has the ability to drill down to identify the root cause of a problem in order to develop a relevant action plan.”
Robert Laptew
Executive Consultant · Lathrop Home
May 2020
“Aaron was knowledgeable and instructive in helping me perform my duties as chaplain.”
Russell Arnold
Pastor · First Congregational Church of Brooks, Maine
June 2013
Excerpts are shortened for length. Read more recommendations on LinkedIn.